Privacy Policy

What we collect

Our contact form collects your name, phone number, optional email address, and the message you write. Our support request form additionally collects the type of support you're interested in, how you'd like to meet, your preferred date and time, and any notes you add. We also record the page the form was sent from and the moment you ticked the consent box.

Why we collect it

We use this information for one purpose: to respond to your enquiry and arrange support. Ticking the consent box on our forms means you agree that Desire Enterprises LLC may contact you by phone or email about your request. It is not consent to marketing, and we do not send marketing messages.

How we follow up

We aim to reply within one business day, usually by phone using the number you provide, or by email if that's easier for you. Requests are not confirmed until we speak with you.

Who sees it

Submissions are stored securely in our website's private database, which is not readable by the public. Only Desire Enterprises LLC staff involved in responding to enquiries have access. We do not sell, rent, or trade your information, and we do not share it with third parties for advertising.

How long we keep it

We keep enquiry records only as long as reasonably needed to serve you and keep an accurate record of our conversations, and we remove records we no longer need.

Access, correction, and deletion

To ask what we hold about you, correct it, or have it deleted, email us at desireshop554@gmail.com or erlandedesire@hotmail.com, or call (516) 297-5396. Please include the name and phone number you used so we can find your record.

Children

This website is intended for adults arranging support for themselves or a family member. We do not knowingly collect information from children.

Changes

If this policy changes, the updated version will be posted on this page.